Payment & Subscription Problems

💳 Common Payment Issues

Payment problems can prevent you from purchasing credits or maintaining subscriptions. Here's how to quickly resolve the most common issues.

🚫 Payment Declined or Failed

Common Decline Reasons

• Insufficient Funds: Not enough balance in account
• Expired Card: Credit/debit card past expiration date
• Incorrect Details: Wrong card number, CVV, or billing address
• Bank Block: Financial institution flagged as suspicious
• International Restrictions: Cross-border payment limitations
• Daily/Monthly Limits: Card spending limits exceeded

Immediate Solutions

1. Verify Card Details: Double-check number, expiry, CVV code
2. Check Account Balance: Ensure sufficient funds available
3. Update Expiry Date: Use current card expiration month/year
4. Try Different Card: Use alternative payment method
5. Contact Your Bank: Authorize WishBot/Stripe transactions

🔄 Subscription Issues

Subscription Not Activating

• Payment Processing Delay: Allow 5-10 minutes for activation
• Email Verification: Confirm account email address
• Cache Issues: Refresh browser or log out/in
• Plan Conflicts: Cancel old plan before starting new one

Unexpected Charges

• Pro-ration: Mid-cycle upgrades result in partial charges
• Credit Purchases: One-time credit packages billed separately
• Tax Additions: Sales tax added based on billing address
• Currency Conversion: International cards may show different amounts

🌍 International Payment Problems

Cross-Border Payment Issues

• Currency Restrictions: Bank doesn't allow USD transactions
• International Fees: Additional charges from card issuer
• Address Verification: Billing address format differences
• Security Blocks: Anti-fraud systems blocking overseas payments

International Solutions

1. Enable International Payments: Contact your bank to authorize
2. Use International Cards: Visa/Mastercard work better than local cards
3. Alternative Payment Methods: PayPal or digital wallets if available
4. VPN Considerations: Some banks block VPN-masked transactions

💰 Refund and Dispute Resolution

Refund Eligibility

• Technical Failures: Service unavailable or major bugs
• Billing Errors: Duplicate charges or incorrect amounts
• Unused Subscriptions: Cancel within 7 days for full refund
• Credit Issues: Unused credits due to account problems

Refund Process

1. Email support@wishbot.us with refund request
2. Include: Account email, charge date, amount, reason for refund
3. Provide supporting documentation (screenshots, error messages)
4. Refund processed to original payment method within 5-7 business days

🔧 Payment Method Management

Adding New Payment Methods

1. Access Member Dashboard
2. Navigate to Billing & Payment Methods
3. Click "Add New Payment Method"
4. Enter card details securely via Stripe
5. Verify with small authorization charge
6. Set as default if desired

Removing Old Payment Methods

• Active Subscriptions: Must add new method before removing current
• Failed Methods: Remove expired or declined cards to prevent retry attempts
• Security: Remove payment methods you no longer use

📞 Payment Support

When to Contact Support

• Payment declined despite correct information
• Unexpected or duplicate charges
• Subscription not activating after successful payment
• International payment restrictions
• Refund requests or billing disputes

Information to Provide

• Account Details: Email address used for WishBot account
• Payment Information: Last 4 digits of card, charge amount, date
• Error Messages: Exact text of any error messages
• Screenshots: Images of payment errors or unexpected charges
• Bank Communication: Any messages from your financial institution

Payment problems are usually resolved quickly with the right information. Our support team at support@wishbot.us specializes in payment troubleshooting and can help restore your access to WishBot services.