Account & Billing

Billing & Invoice Management

📅 Last updated September 5, 2025 • ⏱️ 4 min read

📧 Accessing Your Invoices

WishBot provides comprehensive billing management through your member dashboard and automated email delivery.

Invoice Delivery Methods

  • Email Delivery: Automatic invoices sent to your registered email
  • Member Dashboard: Access all billing history at /dashboard/billing
  • Stripe Portal: Direct access to Stripe's customer portal
  • Download Options: PDF format for accounting and expense reports
🔗 Quick Access

Visit your Member Dashboard → Billing section to view all invoices and payment history

💳 Payment Methods & Updates

Supported Payment Methods

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards with international processing
  • Digital Wallets (Apple Pay, Google Pay)
  • Bank transfers (for enterprise accounts)

Updating Payment Information

  1. Log into your Member Dashboard
  2. Navigate to Billing Settings
  3. Click "Update Payment Method"
  4. Enter new payment details securely via Stripe
  5. Verify the update with a small authorization charge
Payment Update Process: 1. Dashboard → Billing → Payment Methods 2. Add New Payment Method 3. Set as Default (optional) 4. Remove old methods if needed 5. Confirm changes saved successfully

🧾 Understanding Your Invoice

Invoice Components

  • Subscription Fees: Monthly recurring charges (Creator/Pro plans)
  • Credit Purchases: One-time credit package purchases
  • Usage Summary: Credits consumed during billing period
  • Tax Information: Applicable sales tax by region
  • Payment Date: When charges were processed

Billing Cycles

  • Subscription Plans: Billed monthly on signup date
  • Credit Purchases: Immediate one-time charges
  • Pro-ration: Mid-month upgrades calculated proportionally

🔄 Subscription Management

Plan Changes

  • Upgrades: Take effect immediately with pro-rated billing
  • Downgrades: Applied at next billing cycle
  • Cancellations: Access continues until period end

Managing Subscriptions

  1. Access Member Dashboard
  2. Go to Subscription Management
  3. View current plan and next billing date
  4. Change plan, update billing, or cancel as needed
⚠️ Cancellation Policy

Subscription cancellations take effect at the end of your current billing period. You retain access to all features and remaining credits until then.

❓ Billing Issues & Support

Common Billing Problems

  • Failed Payments: Expired cards, insufficient funds, bank blocks
  • Duplicate Charges: Multiple payment attempts or system errors
  • Tax Questions: Regional tax calculations and exemptions
  • Refund Requests: Service issues or billing errors

Getting Billing Help

  1. Self-Service: Use Stripe customer portal for common tasks
  2. Email Support: Contact support@wishbot.us
  3. Include Details: Account email, invoice number, issue description
  4. Response Time: Billing issues prioritized within 24 hours
💡 Billing Best Practices

• Keep Payment Info Current: Update cards before expiration
• Monitor Usage: Track credit consumption vs. plan allocation
• Save Invoices: Download PDFs for business expense records
• Set Reminders: Note billing dates for budget planning

Need help with billing or have questions about charges? Our support team at support@wishbot.us is here to help.