Account & Billing

Credit Management & Top-ups

📅 Last updated September 5, 2025 • ⏱️ 5 min read

💳 Understanding WishBot Credits

Credits are the currency of WishBot. Each video generation consumes exactly 1 credit, regardless of length (8s to 64s videos all cost the same).

🎯 Key Credit Facts

1 Credit = 1 Video
Credits never expire as long as your account remains active
Failed generations may result in credit refunds

📊 Checking Your Credit Balance

You can view your current credit balance in several places:

  • Chat Interface: Your balance is displayed in the top-right corner
  • Member Dashboard: Visit /dashboard for detailed account information
  • Before Video Creation: The system shows your balance during confirmation

🔄 How Credits Are Used

Automatic Deduction Process

  1. Pre-Check: System verifies you have at least 1 credit before processing
  2. Deduction: Credit is removed when video generation begins (not when completed)
  3. Processing: Your video is generated using our AI pipeline
  4. Delivery: Video is delivered via email and member dashboard
⚠️ Important Credit Policy

Credits are deducted at the start of video generation, not upon completion. This prevents system abuse and ensures fair resource allocation.

➕ Getting More Credits

Subscription Plans (Best Value)

  • Creator Plan: 100 credits/month ($19/month = $0.19 per video)
  • Pro Plan: 400 credits/month ($79/month = $0.20 per video)

One-Time Credit Purchases

Individual credit top-ups available for existing subscribers:

  • Creator Plan Users: 50 credits for $10 ($0.20 per video)
  • Pro Plan Users: 100 credits for $15 ($0.15 per video)
To purchase additional credits: 1. Visit /pricing page 2. Select "Buy Credits" option 3. Choose your credit package 4. Complete secure Stripe payment 5. Credits added instantly to your account

🔍 Credit Usage Tracking

Monitor your credit consumption patterns:

  • Order History: View all video orders in your member dashboard
  • Usage Analytics: Track monthly/weekly video creation trends
  • Remaining Balance: Always visible in the chat interface
  • Low Balance Alerts: Automatic notifications when credits run low

🛡️ Credit Protection & Refunds

Automatic Refund Scenarios

  • System Failures: Technical errors during generation
  • API Outages: Third-party service unavailability
  • Corrupted Output: Videos that fail quality checks

Manual Refund Process

If you encounter issues:

  1. Contact support@wishbot.us
  2. Include your order ID and issue description
  3. Our team reviews within 24 hours
  4. Eligible credits are restored to your account
💰 Smart Credit Management Tips

• Plan Ahead: Subscribe for better per-video rates
• Monitor Usage: Track patterns to choose optimal plan
• Bulk Purchase: Buy larger packages for individual credits
• Account Active: Keep account active to prevent credit expiration

Questions about credit management? Contact our support team for personalized assistance.